Shipping Information:

All shipments are made within 1-2 business days. Orders placed before 12pm EST (Mon-Fri) are often mailed the same day. We use USPS Priority, which is guaranteed to arrive in 1-3 days and USPS Express shipping, which is guaranteed overnight delivery to ensure freshness upon delivery.

Refund, Returns and Cancellation Policies: Orders may be canceled before shipment for a full refund. Returns and exchanges are allowed on collars and leads only for incorrect sizing. Shipping is not refunded on returns and exchanges will incur additional shipping. If you need to fulfill your Lupine 100% guarantee, you may contact us first and ship to us, or you may ship directly to Lupine. If you are dissatisfied with your treats contact us with your concerns and we will try to resolve the issue.

Frequently Asked Questions: